- Q: How do I create an account on Mawinga?
A: To create an account, visit the Mawinga website or app, click on “Sign Up,” and fill in your details such as name, email, phone number, Game ID, and password. You may need to verify your email or phone number to complete registration.
- Q: What payment methods are accepted for deposits?
A: Mawinga accepts deposits via Jazz Cash. All transactions are securely processed with encryption technology.
- Q: What is the minimum and maximum deposit amount?
A: The minimum deposit amount is Rs. 100. There is no maximum limit for deposits.
- Q: How long does it take for deposits to be processed?
A: Deposits are typically processed within 24 hours. However, processing time may vary depending on the payment method.
- Q: How do I withdraw my winnings?
A: You can withdraw your winnings by selecting the “Withdraw” option on the Mawinga platform. Withdrawals are only allowed to the account registered with Mawinga.
- Q: What are the minimum and maximum withdrawal limits?
A: The minimum withdrawal amount is Rs. 1,000. The maximum withdrawal per transaction is Rs. 10,000, and the maximum per day is Rs. 50,000.
- Q: Is there a fee for withdrawals?
A: Yes, a 30% withdrawal fee applies to every withdrawal request.
- Q: Why do I need to verify my account?
A: Account verification helps ensure the security of your account and prevents fraudulent activities. You may need to provide identification documents to verify your identity.
- Q: What should I do if I forget my password?
A: Click on the “Forgot Password?” link on the login page. Enter your registered email or phone number to receive a password reset link or code.
- Q: How can I contact customer support?
A: You can contact our customer support team via WhatsApp, Discord, or email. Links to these channels are available on our website.
- Q: What happens if my account gets banned?
A: Accounts may be banned for violations of the platform’s terms of service, fraudulent activities, or cheating. You can appeal a ban by contacting customer support with relevant information. Appeals are reviewed within 7 business days. - Q: Can I play with multiple IDs on Mawinga?
A: No, you must use the registered ID to participate in games. If you want to use a different ID, you must first register the new ID before playing.
- Q: How are winners determined on the platform?
A: Winners are determined based on the game rules specified for each match or tournament. Ensure you read and understand the rules before participating.
- Q: How can I participate in tournaments with cash prizes?
A: Check the “Tournaments” section on the Mawinga platform for upcoming events. Follow the instructions to register and participate.
- Q: Can I appeal a match result if I believe there was an error?
A: Yes, you can appeal a match result by contacting customer support with evidence and details of the error. Appeals will be reviewed promptly.